Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we can't. We publish research-based guides to casinos outside the GamStop scheme, including Curaçao-licensed sites, for adults aged 18 and over in the UK.

What we can help with

We are an independent information site. We are not a casino, and we don't run any casino accounts. Writing to us is the right step for these topics:

• Corrections: you've spotted a bonus term, payment detail or licence claim on our pages that looks out of date or wrong.
• Reader feedback: something was unclear, or you'd like us to explain a topic such as wagering requirements, withdrawal limits or identity checks.
• Questions about our reviews: how we assess casinos, how we describe offers, or why a site sits where it does.
• Business and editorial enquiries: proposals from operators or other organisations. Commercial relationships do not buy ranking position.

How to reach us

Use the contact form or contact details shown in the site header or footer, which are kept up to date there. We don't publish a separate phone line or live chat for editorial queries. Please don't send passwords, full card numbers or identity documents by any route.

A short, specific message gets the quickest useful answer. Include:

1. The page address or the name of the casino you're asking about.
2. What you read and what you think is different, with the date you saw it.
3. A screenshot or a link to the casino's own terms, if you have one.

Problems with a casino account

We can't reverse a withdrawal decision, release a bonus, reopen a closed account or act as an intermediary. We also can't guarantee any outcome with an operator. If you have a dispute, this is the usual order of steps:

1. Read the bonus and withdrawal terms that applied when you claimed the offer.
2. Contact the casino's customer support in writing and keep copies of every reply.
3. Use the casino's formal complaints process if support doesn't resolve it.
4. If the casino names a licensing body or dispute service, check what it will accept before you submit anything.

Be aware that sites not covered by GamStop usually hold overseas licences, such as Curaçao, rather than a UK Gambling Commission licence. That means UK-style protections and complaints routes may not apply in the same way. Our guide to the best non GamStop casinos explains what to check before you deposit.

Corrections and how we handle them

Bonus terms change often, so some details on our pages can date quickly. Our most recent fact-check was on 30 September 2026. When a reader flags a mistake, we compare it with the casino's current published terms. If it is confirmed, we update the page. We separate confirmed facts from casino advertising, and we say so where something can't be verified.

If gambling is causing you harm

If gambling is affecting your money, your relationships or your mood, support is available and free. GamCare runs the National Gambling Helpline on 0808 8020 133. Your own casino account offers deposit and loss limits and self-exclusion tools. If you've registered with GamStop, you can also use gambling blocking software on your devices. Gambling is not a way to earn income or solve money problems.

What to expect after you write

A person on our team reads each message. We can't promise a reply time, and we may not respond to messages that only ask us to intervene with a casino or that promote a site. Thank you for helping keep the information here accurate.